SERVICE CENTER
Service Center
Professional, efficient and thoughtful all‑round customer service
Services
Service Items
Pre‑sales Consultation
Professional team provides product selection, technical solutions and quotation services
Technical Support
Provide product installation guidance, commissioning and technical training
After‑sales Service
Complete after‑sales system with fast response to resolve product issues timely
Custom Development
OEM / ODM customization, deliver exclusive solutions per customer requirements
FAQ
Frequently Asked Questions
What certifications do your products have?
Our products have obtained multiple international authoritative certifications including ISO9001 quality management system, CE, RoHS and FDA, to ensure compliance with international standards.
Do you support OEM / ODM customization?
Yes, we provide full OEM / ODM services. Personalized customization is available for product specifications, brand logos and packaging to satisfy diverse market demands.
What is your minimum order quantity?
MOQ for standard products is generally 100‑500 units, subject to product models. MOQ for customized items will be adjusted accordingly. Please contact our sales team for details.
What is your lead time?
In‑stock standard products can be shipped within 3‑5 working days. Lead time for customized orders is normally 15‑30 days, depending on customization complexity and order volume.
What is the product warranty period?
We offer a 2‑year warranty. Within warranty period, free repair or replacement will be provided for non‑artificial quality defects. After expiration, lifetime technical support and paid repair services remain available.
Documents
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Electronic Sample
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